Mortgage Operations

Today's mortgage environment requires efficiency, accuracy, technology, and a very open mind.

I have the knowledge and experience to meet and exceed your expectations. I offer a variety of services customized to fit your specific needs. Learn more about the improvements I can help you achieve, and contact me today.

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Key Areas

Workflows

Sometimes "That's the way we've always done it" just doesn't work anymore. A complete review of your workflows can garner greater effeciency, increase earnings, and provide a superior customer experience.

Systems & Technology

When was the last time you gave your technology platform a review? How do you keep up with the borrower of today? Are your production team members happy with client retention? Have your customers expressed frustration with "how things work"?

Leadership

Leadership doesn't mean management. Leaders sit in every seat in your organization. How we coach, mentor, and develop these key team members directly impacts the strength and growth of our organzation.

Culture

Do you find yourself forcing your culture onto your teams? Forced culture is bad culture. If your team members feel distanced, underwhelmed, lethargic, it could be time for a refresh.

Cassie B, OH

Erica has been a tremendous mentor in my career development. She has not only helped me broaden my knowledge base and increase my confidence as an underwriter, but has also given me guidance that has helped me become more forward thinking and solution minded in my underwriting approach. I cannot thank her enough for her insights.

Change Management

"The only thing constant is change." Yet change for many is terribly difficult. Taking the time to ensure that change is a positive experience is vital to the progression of your organization.